Advanced Mirco Devices, Inc, error 0x80070002

[Neshkovac]

Hello everyone,

I know this laptop is few years old and out of warranty but I re-did the system, WIndows 10 clean and I've run into issue with Hybrid Graphics.

I got 2 GPU's (Integrated AMD Radeon(TM) R5 Graphics and dedicated R5 M330) and I installed latest Windows updates and driver updates (Adrenaline 20.4.1) and i cannot use my dedicated GPU. It just doesn't recognize it in "Graphics" tab in Win 10.

I've found answer to a similar problem from 2 years ago, those drivers did nothing for my dedicated GPU.

I get this error when searching for updates : 

"Advanced Mirco Devices, Inc - System - 4/1/2017 12:00:00 AM - 1.2.0.46 - Error 0x80070002".

I will post screenshots for you guys to see, any help is appreciated. 

[praveen196]

@Neshkovac Welcome to HP Community!

I understand that you are getting 0x80070002 error.

Do not worry. I will try to fix the issue.

See if installing the AMD chipset driver from the link below and restarting the PC resolves the problem.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Neshkovac]

Hello @Praveen196,

Thank you for your reply and for the welcoming but I just couldn't find a way to identify my chipset version.

I will post screenshots of my driver properties, if you could help me with that it would be awesome.

Thanks in advance!

[praveen196]

@Neshkovac

I understand your concerns.

In that case, I would suggest you please update the BIOS and then try for windows update.

If the issue still persists, please perform the system reset.

Have a nice day!!

[Neshkovac]

Hello again,

I did both of those things and nothing happened. Still getting same error upon update, and same situation in device manager.

Thanks for the help!

[Neshkovac]

 Hello,

I wish to update you on current status, i found similar issue posted online, downloaded driver and manually installed it.

All it did was removing the error from Windows 10 update tab(which can bee seen in SS above) and also removing the "unknown device" from Device Manager. 

Still can't switch to R5 M330 in Graphics tab.

[praveen196]

@Neshkovac

Thank you for the update.

In that case, I would suggest you contact our phone support and check for the support option.

They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!