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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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I assume the battery is working.
Please try the following: https://support.hp.com/us-en/document/ish_4194541-4194587-16
Does the HP support assistant show the battery?
If you run the windows battery report does it show an HP serial number and ID for the battery?
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below
After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
If desired, you can use the WindowsKey + shift + S to copy and paste a small image or copy the summery info.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
I assume the battery is working.
Please try the following: https://support.hp.com/us-en/document/ish_4194541-4194587-16
Does the HP support assistant show the battery?
If you run the windows battery report does it show an HP serial number and ID for the battery?
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below
After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
If desired, you can use the WindowsKey + shift + S to copy and paste a small image or copy the summery info.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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