After updating from windows 8.1 to Windows 10, the touch pad does not work

[Steve1042]

My Hp Stream Notebook PC 11 has been functioning just fine on Windows 8,1 until I updated to windows 10. Now the touchpad is dead. I have to use a USB mouse.  At device manager, all drivers work fine. Any clue?

[kyle_b]

Hi, try reinstalling all of the chipset drivers and touchpad driver from the hp.com site.

[RajDebashish · Accepted solution]

Thank you for visiting the HP Support Forums and Welcome.

Below information may help you

Make sure your touchpad is enabled

Check in the "Mouse & touchpad" settings to make sure the touchpad is enabled.

Open the Settings menu (Start > Settings) and go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.

The Mouse Properties window will open. Click the tab furthest to the right (it may be called ELAN orDevice Settings). Under Devices check to see that your touchpad is not disabled. If it is disabled, click the touchpad to select it and then click Enable.

One other thing to try is to see if your laptop has a function key that enables/disables the touchpad. It should look like a tiny touchpad with a diagonal line through it (on my laptop it's F6, on other laptops it may be Fn + F5, Fn + F6 or something else entirely). Try toggling this key if you have it before you freak out about possible touchpad woes.

Update your drivers

Windows 10 has been out for a few months now, and most touchpad makers have updated their drivers accordingly. But you may need to manually update your driver.

There are two ways to do this. First, right-click the Start button and click Control Panel. From the Control Panel window, open the Device Manager.

Clicking "Update Driver Software..." will have your computer search the Internet for an updated driver.

Regards;

Debashish

I am an HP employee

Please click the White Kudos star to say thanks for helping.

Please mark Accept As Solution if my help has solved your problem.

[Steve1042]

After downloading and installing one of the Chipset drivers {Intel Serial IO Driver without Connected Standby Support}.

File name: sp69101.exe. Problem solved!!

Thanks