All hp omen 16 2023 unit have faulty motherboard

[AudioPhool]

Thanks for that reply, but it isn't helpful in regard to the AMD variant, or the root cause of the issue.

I know what the purpose of the hall sensor is. I asked for root cause, not workarounds. The hall sensor in the AMD board is NOT in the same location as the Intel. Apparently, there is some overheating of a voltage buck chip, due to a bad cap and inductor. If this is the root cause of the failing hall sensors, the real fix is here, not disconnecting a bad hall sensor. 

So, if anyone knows of this issue and knows what this cap and inductor are, let's hear it.

Thanks

[Robertmccall]

Thats quite interesting what specs do you have since you said yours is on the right side can you maybe share a picture 

[Robertmccall]

So what would be so real fix than ? This is an easy fix that i have posted for people on hp forum and reddit 

So people could atleast use their laptop still

[AudioPhool]

While this may be good enough for some, this is not a fix. It is a troubleshooting step to the real fix, or a workaround. I wouldn't claim, that this is the fix for all of these issues either. If there is an overheating condition, pulling the hall sensor does not fix that.

[Chillyboobmba]

I agree that this in not a fix for the root  problem, but just a workaround. 

So we don't really have a fix. The fix would probably be making a new motherboard and placing all the parts in better positions so something that can not handle heat is not getting heated up anymore. 

I also don't know if overheating is a real problem, because it's around 95*C on CPU when that sensor dies, but this temperature is just regular for laptops on high performance.

There are some video games that manage to heat HP Omen up much more than it's logically acceptable, btw. So maybe there is something to find still.

[Robertmccall]

Yes like i said i tried changing thermal paste to ptm 7950 and thermal putty to upsiren u6 so that fixed the heating. But realistic when the latop was new the cpu temp was the only problem getting to above 90 while under a lot of load i have i7 13700hx sometimes it pulls 100watt or more while gaming it usually doesn't it just stays around 60 but it depends what game and if its dx12 and shaders needed compile. And indeed there is no real fix because we are not hp we cannot design a new motherboard this is an easy fix that i found out and posten to help i think 500 people already on here and reddit maybe more im not sure i lost count. You know how hard it was to find out in the beginning all alone what was causing it ? There was no info on the internet thats why when i found it out i posten on reddit and here so i could help people and let them atleast be able to use their expensive piece of metal junk

[JaceWyman]

Here I am on December 24, 2024 Experiencing this same issue. ON CHRISTMAS EVE! My girlfriend had purchased this gaming laptop a little over a year ago on Dec 16. She had liked it so much that I had gotten myself one as well. Today while playing a game on her external monitor, her laptop screen went black and her keyboard and power status light were all turned off. However her external monitor screen was still working. So we thought to power off the system. Now it will not power on and here we are on Christmas Eve and my girlfriend's expensive gaming laptop will not work... I wonder how long I have until mine **bleep**s out too. I really hope HP can help and do something for those who purchased this model laptop. Clearly it is becoming a common problem due to HP DESIGN. I always stood by HP products , however I am extremely let down. over $2000 down the drainnn if they dont do anything to help.. now at best buy they are discounted to nearly $850. DO NOT BUY.

[olavxxx]

Yeah, they will replace the mainboard. For me they also did the ram. I use third party ram though (higher capacity), but I sent it for warranty claim with OEM RAM.

I guess the computer will break again in 12 months or so.

[Kevin4116]

Me too

[Ray_12]

I've bought the omen 2023 model ( Ryzen 7840Hs with Rtx 4060)  and 5 days left to be 1yrs of this laptop. Unfortunately I've called omen service agent & she said & mailed the registered case , in 2-3 days tech guy will visit & check what's wrong in my motherboard but now i heard from you this is the problem, their buildup is bad , f* I was just going to start game development, i hope they will fix in asap.