Another motherboard bites the dust!

[Beth33]

I have a spectre X 360 15-b1012dx, purchased 10/29/17, and dead and useless March 29, 2019. Woke up to the same problem apparently many other people have had - a fried motherboard! I didn't know that at the time but it turns out my path of failure was similar to many other's failure. Battery charges slowly, sometimes not at all, a slow failure but not the adaptor's fault (wish I had that fifty back I spent on another adaptor, just in case), eventually doesn't charge at all but battery is good, can't boot up, banging on the F2 does nothing. Just black, and unusable. I didn't know I wasn't the only person when I worked my through the virtual assistant all the way up to a person to be told that the motherboard is dead.   When I expressed my outrage that a motherboard died on a highly ranked very expensive laptop in less than a year and 1/2 - and I had done absolutely nothing to cause it - I was offered a 35% discount off a 700 repair bill, good for that day only. I declined.

That evening, a friend said to me that he would never buy an HP because they make crappy motherboards. Started researching, and darn, he's right, there is a problem and it's one that appears to have been around for a while. Found lots of examples of motherboard failure, many times just out of warranty, just like mine. In some cases, HP repaired free of charge; in others, they did not. I spent a lot of money on this computer to do a very specific thing that I can't do on my other devices - I have to have this computer fixed. It just doesn't seem right that I should have to pay for it, warranty  or no warrenty  I realize that stuff happens, but this stuff has happened a lot. Why does it keep happening? I already spent 1500 - I had expectations that it would last longer than a year and 1/2. I loved the computer until four days ago, now I'm just mad and upset. Can anybody help? Has it happened to you? How prevalent is this problem? How do I get HP to cover the repair?

Thank you .

[Cheron-Z]

@Beth33

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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