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‎12-07-2024 06:29 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0023dx
Operating System: Microsoft Windows 11

Around 2 years after purchase both Shift keys started cracking. The keyboard keys do feel very cheap and not durable. I replaced them as best I could but now those have cracked as well. Has anyone had this problem with HP Spectre? I have another HP laptop for work (HP Envy) and keyboard keys feel much more sturdy and have never cracked. I've never had any other laptop with this problem.  The laptop is high-end so curious why the keyboard seems so plastic and cheap. 

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1 REPLY 1

‎12-10-2024 02:45 AM

HP Recommended

Hi @bigredtlc,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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