Apparent deep discharge and battery is dead or unrecognized

[eda8]

Hi all, 

Looking for the appropriate fix here. I left the computer shut down for a month and unplugged. When I returned, the battery is at 0% and will not charge. When I run the system diagnostic, the batter test fails, and I get error "Primary - Replace (40) Failure ID 9TX07D-A3QB6Q-MFPU3G-C0F403." Might be a deep discharge issue? i get that replacing the battery would probably fix this, but I feel as if I shouldn't have to. The computer is 1.5 years old and has only light use, i.e. I don't work on it, rarely travel with it or use it unplugged, and have left it completely unused for at least 4 months of the 18 that I have had it. Of course, I am out of warranty.  Any suggestions?

[Dragon-Fur]

@eda8 

Welcome to the HP User Community.

The battery failure code is reporting that the battery dead / failed / "not coming back".

Unfortunately, there is no recovery for a dead battery except to replace it.

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9TX07D-A3QB6Q-MFPU3G-C0F403

OK

xxxxxxxx

8/4/22

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

If you purchased an extended Warranty,

If the extended Warranty includes replacing the battery,

Contact HP Support.

OR

If you wish to replace the battery,

The information is available to help you do that.

Scroll down for information.

If you read about the procedure and decide you cannot replace the battery on your own,

Take your computer to a local repair shop.

Batteries are not terribly expensive nor is the cost to have the battery replaced by a competent technician.

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Open

Maintenance and Service Guide

Part numbers and Replacement Procedure

Go to Page 37

Description Spare part number
Battery, 6 cell, 70 Wh L84392-006
Battery, 3 cell, 52 Wh L84394-006

PartSurfer Reference information for your device:

2A137UA

L84392-006

SPS-BATT 6C 70Wh 3.07Ah LI SD06070XL-PL

Battery 6C 70Wh 3.07Ah LI SD0

Power-Supply, Battery

N

Compliant/Exempted

The part is not available from the HP Store.

You can purchase a compatible battery L84394-006 from a merchant of your choice.

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP  or HP Battery

Find a similar model type to your system > Select and watch your Video

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YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

Open PartSurfer

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• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

===============================================

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Open

OMEN Laptop - 15-ek0013dx

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