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Ji_Kin
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Audio Issues

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HP Specter x360 14
Microsoft Windows 10 (64-bit)

Audio only plays back through bottom left and top right speaker. No audio comes through bottom right or top left speaker. I have downloaded all of the latest windows updates, I have reinstalled the audio drivers from HP for the x360 14, and I have done the audio troubleshooting through HP support assistant. Nothing seems to work. Is the audio purposely set to only play back in this manner bottom left and top right speaker only? It seems strange, why would you include the bottom right and top left speaker then if they are not to be used? Help and tips, please. Thanks

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The_Fossette
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@Ji_Kin

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Ji_Kin
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Thank-you for replying to my post @The_Fossette. The product number for my HP Spectre x360 14 is 1Q875AV.

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The_Fossette
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@Ji_Kin

 

Thank you for the information.

 

I recommend you update the BIOS from the below link.

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111176.exe

 

Once the BIOS is updated, then uninstall the audio driver from the device manager and then download and install the audio driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110360.exe

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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Ji_Kin
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This solution did not work, the audio is still only coming from the bottom left and top right speakers. No sound can be heard form the top left or bottom right speaker. At this point this it is most likely a hardware problem, correct?

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