Auto thermal hibernation after BIOS update on Pavilion — 15-ec0005ur

[LordOfFrost]

Hello! 
Recently i've got a mandatory update of BIOS on my Pavilion — 15-ec0005ur. The thing is, it looks like in this update, HP has changed the settings of safe CPU temperatures. 
I do play a lot of games, sometimes CPU-intensive, and also use some other CPU-intensive apps. That's pretty much the reason why i got myself a Ryzen 7 notebook in the first place. So prior to the BIOS update, my temperatures sometimes went to, like, 85 degrees celsius, the fans would go max speed, cool it down to 75-80, and it usually stabilized around that point, working exactly like it was planned and designed, with no thermal throttle. 
Unfortunately, after the update, my notebook just straight up goes into hibernation after reaching, like, 85-86C on CPU, without throttling or even a notification. And the BIOS settings are quite basic -- there is just no setting to tune it in any way.

So this pretty much awfulized my experience. I would be more fine with throttling, or max-speeding fans at all times. But going into hibernation in the middle of the game/vital CPU-intensive task is just... Well, awful.

Any way to tune that? 

P.S. I know that temperature of that kind is somewhat dangerous and can be a degrading factor in the long run. But bear in mind, that operating (not even throttling-operating, JUST operating) temperature of Ryzen 7 is stated to be at 95C max. I've seen that temperature, like, once, and i dropped to 80 lightning-fast. Maybe it was a sensor misreading, even. And 85 degree temp that i'm talking about in the post doesn't (and didn't before the update) stay at that level for too long -- it always was, like, 2-3 minutes spikes, after which it usually settled around "normal" 75C operating temp.) 

[Riddle_Decipher]

@LordOfFrost While those temperatures would be fine on a gaming device with proper vents to support the cooling it down, we do not recommend using this device for high performance gaming as such, that said, here's what you could do to resolve the issue:

Click here for steps to resolve overheating issues, you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.

Here's how you change windows settings:

• Go to Start Menu > click on Settings.
• Type performance > choose to Adjust the appearance and performance of Windows.
• In the new window, go to the Visual Effects and select Adjust for best performance.
• click Apply and Ok...this should do the trick.

If nothing works, you may want to recover the last known working bios: click here for steps.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[LordOfFrost]

---

@Riddle_Decipher wrote:

@LordOfFrostWhile those temperatures would be fine on a gaming device with proper vents to support the cooling it down, we do not recommend using this device for high performance gaming as such.

---

I get it, but it would be better even if the CPU would go throttling for a little bit of time, so it will cool down, but not send PC into hibernation. Or, even better, turn the fans up to the level which happens during BIOS updates - to the maximum speed. Unfortunately, its not the case. Fans stay at high, but not maximum, speed, no throttling occurs (which is good in a way, but well, less good considering consequences). 

Actually, best-case scenario would be support of this CPU by Ryzen Master, so i could have an option to slightly undervolt it, but, again, unfortunately that's not the case 😞 

---

Here's how you change windows settings:

• Go to Start Menu > click on Settings.
• Type performance > choose to Adjust the appearance and performance of Windows.
• In the new window, go to the Visual Effects and select Adjust for best performance.
• click Apply and Ok...this should do the trick.

If nothing works, you may want to recover the last known working bios: click here for steps.

---

I would try to do that and wait a bit -- maybe it will solve the issue. Adding my most CPU-intensive apps onto the exceptions of defender and other stuff didn't (though reduced the load), but let's try this as well. 

Actually, after thinking a bit more about the situation, i think that the issue may be in incompatibility of BIOS with 2004 Windows update (which, as always. silently installed itself) due to the fact, that last version of BIOS update states, that it adds support of version 1904. 

Aaaaaanyway, big thanks for the reply, i'll try to look into visual effects optimization, and, possibly, BIOS downgrading.

[Riddle_Decipher]

@LordOfFrost If you have to downgrade BIOS, you could check this out: click here,

And please take your time with the visual effects and get back to us with the results.

[LordOfFrost · Accepted solution]

So, after a lot of research I'm back just as promised 🙂 

Long story short, the culprit is Windows 10 2004 update. 

The thing is, that after this update, Windows just straight up stopped (not only for me, I've found some users of other laptops with this issue too) respecting any BIOS or selected power plan CPU settings if your slider was set to "Best Performance" in battery context menu. When you set the slider to Best performance, Windows 2004 update just uses CPU to the max even when not necessary -- when you are idle, for example. It constantly keeps my Ryzen 7 at 3.6-4Ghz speeds. Setting that slider to "better performance" instead completely fixed this issue for what I can tell after a day of laptop usage. Sometimes it doesn't switch to high frequencies fast enough, though still uses them when needed under load. 

Fun fact: setting "CPU power usage" to 99% in balanced power plan settings renders windows impossible to use OC frequencies, it constantly stays at 2.6Ghz tops. 

[Riddle_Decipher]

@LordOfFrost That's awesome, I appreciate the update and I suggest you mark your post as the accepted solution, so others in the community can view your post and get their answers,

That said, I hope you have a good day, ahead.