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‎12-14-2022 04:21 PM

HP Recommended
Product: HP Pavilion Gaming - 17t-cd0000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Just updated the BIOS on HP's site and still don't have TPM 2.1 - Anyone know when this will be available.  Stuck in Win 10...

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2022 04:36 PM

HP Recommended

Hi:

 

According to chapter 1 of the service manual your notebook has a firmware based TPM 2.0 security device.

 

Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC

 

For some reason, W11 does not recognize that device as a TPM device.

 

The HP 15-ec0xxx model series has the same issue.

 

I don't believe that there is anything you can do about it.

 

Microsoft is going to have to fix W11 to recognize that type of device.

 

A hardware based TPM 2.0 security device would show up under a Security Devices category in the device manager.

 

Did you check your notebook's BIOS's security menu to see if the TPM is enabled?

 

If it is, then that is the problem.

 

I have used this method successfully to do an in-place upgrade to W11 22H2 on PC's that don't meet the W11 hardware requirements.

 

See the discussion below...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Issues-upgrading-to-windows-11... 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-14-2022 04:36 PM

HP Recommended

Hi:

 

According to chapter 1 of the service manual your notebook has a firmware based TPM 2.0 security device.

 

Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC

 

For some reason, W11 does not recognize that device as a TPM device.

 

The HP 15-ec0xxx model series has the same issue.

 

I don't believe that there is anything you can do about it.

 

Microsoft is going to have to fix W11 to recognize that type of device.

 

A hardware based TPM 2.0 security device would show up under a Security Devices category in the device manager.

 

Did you check your notebook's BIOS's security menu to see if the TPM is enabled?

 

If it is, then that is the problem.

 

I have used this method successfully to do an in-place upgrade to W11 22H2 on PC's that don't meet the W11 hardware requirements.

 

See the discussion below...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Issues-upgrading-to-windows-11... 

Was this reply helpful? Yes No

‎12-14-2022 05:14 PM

HP Recommended

Thanks very much for your timely response.  Yes, checked security in the Bios and it's available, so yes Windows has an issue.  I'll try working through their maze to inform them.  Again, I appreciate your time.  Regards, John

Was this reply helpful? Yes No

‎12-14-2022 05:16 PM

HP Recommended

You're very welcome, John. 

Was this reply helpful? Yes No
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