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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Awful support, need to find a replacement for my keyboard

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10-27-2020 09:05 AM
I'M STILL STRUGGLING WITH MISINFORMATION AND LACK OF GOOD ORIENTATION ON THIS SITE.
LOTS OF AWFUL BOTS THAT KEEP SENDING US NO GOOD USELESS TIPS AND MESSAGES.
CAN I INTERACT WITH A HUMAN HERE, OR HAVE ACTUAL ANSWERS TO MY QUESTIONS THAT MAKE SENSE?
BOTS DON'T CARE WHAT WE ASK, THEY REPLY ANYTHING.
I AM LOOKING FOR A REPLACEMENT FOR THIS AWFUL KEYBOARD, THAT WAS NEVER GREAT TO BEGIN WITH,
THE DARN SPACE BAR DOESN'T REGISTER IF NOT HIT HARD, SINCE THE VERY BEGINNING.
AS OF LATE LOTS OF OTHER KEYS STARTED TO FAIL, DELETE, BACKSPACE, 8, ETC.
PLEASE LET ME KNOW HOW I CAN GO ABOUT CHOOSING AND BUYING A NEW KEYBOARD. I WANT TO BUY IN AMAZON,
SO PLEASE DON'T SEND ME LINKS TO HP WEBSITE.
THANKS
10-27-2020 10:05 AM
Your ire is noted.
Consider that we are a volunteer community workforce - owners and users of HP technologies - slamming us provides no benefit. Those of us who would answer at all do so voluntarily.
System Service Guide:
Top Cover and keyboard
Part numbers on Page 16
You may certainly purchase the parts where ever you choose.
Use the appropriate part number for your search.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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10-27-2020 11:00 AM - edited 10-27-2020 11:01 AM
Thanks, let me try that. I didn't know that, Lol, sorry.
Anyway, some users here are H employees, and my ire was directed to their bots. Been trying like mad to find the keyboard replacement, and as keys keep failing it keeps irking me.
Btw, I need to get this done myself, the keyboard replacement, that is. How hard is it? I was able to change a HDD for a SSD, hopefully the keyboard is not much harder.