BATTERY ISSUE

[KARTHIK8897]

Hey HP team please reply to this thread soon.

I had bought the latest HP Pavilion CS3006tx 15 inch laptop in January 2020 with Intel corei5 10th generation processor + mx250  gcard  and 3 cell 41 Watthour battery. But my battery just lasts for 1.2-2 hours. Whereas in lower priced models of HP having the same configuration(i.e. core i5 and 3 cell battery)

The battery lasts for 7 hours according to your description but its BIG DREAM 😡

If i keep the laptop aside without doing anything also it wont last 7 hours

selling a laptop having 1-2 hours battery life is fraud considering no information was given while purchasing laptop from hp store online.

[The_Fossette]

@KARTHIK8897

I reviewed your post and I understand that you are facing issues with the battery backup.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111213.exe

Many factors can contribute to battery performance:

• Battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle.

• Temperature and discharge loads can impact battery performance and capacity.

• Battery capacity and charge can decrease even when the computer is unplugged from a power source and not in use or turned off. The amount of decrease can vary by computer model. To reduce the charge consumption while the computer is turned off, disconnect any peripherals and disable Wake-On LAN settings in the BIOS.

• During prolonged storage or non-use, the battery charge can decrease below its recommended low-voltage level. Discharging the battery below its recommended low-voltage level may physically damage the battery and result in the battery becoming unusable.

  NOTE: 

  If the battery does not recover after charging for 30 - 60 minutes, the battery has most likely sustained physical damage and must be replaced.

• Leaving the battery at a high level of charge in a high-temperature environment for extended periods can accelerate the loss of performance and capacity.

• The computer generates excess heat during high workload or if it is not properly ventilated. This temporarily impairs the battery charge and discharge rate. The battery function returns to normal when it cools to an acceptable operating temperature.

• To help maintain battery capacity, HP batteries are designed to discharge a small amount once fully charged. This is normal for most notebook batteries. The battery will begin to recharge once the charge has dropped below 95%.

• Using software for graphics processing or high-definition video accelerates the loss of performance and capacity. For example, playing 3D games decreases capacity faster than using word processing applications.

• Your notebook configuration and power settings can impact your battery performance. This includes settings such as:

  • Display brightness

  • Backlit keyboard

  • Display resolution

  • Windows Power Plan

  • Processor speed

  • Type of storage, such as a peripheral storage

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[KARTHIK8897]

I have done everything and remained helpless.

I have contacted Hp customer care for technical assistance and they asked for IDR files, even after submitting IDR files they reviewed ans said your battery is working fine . You only say what should i do with this laptop and please tell me if i can get any large capacity batteries for this laptop .

And also i have snapshots of battery decrease before and after.

  

[The_Fossette]

@KARTHIK8897

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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