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‎07-23-2024 05:22 AM

HP Recommended

MY BATTERY IS OT WORKING PLZ CHANGE MY BATTERY

 

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1 REPLY 1

‎07-23-2024 02:39 PM

HP Recommended

Hi @Anand61,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your laptop battery isn't working, here are some steps you can take to diagnose and potentially resolve the issue:

**1. Check the Battery Health

  1. Battery Status:
    • Windows: Go to Settings > System > Battery and check if there are any warnings or notifications.
    • macOS: Click the Apple menu > About This Mac > System Report > Power and check the battery condition.

**2. Inspect the Power Adapter and Connection

Verify the Adapter:

  • Ensure that your power adapter is properly connected to both the laptop and the power source.
  • Check the adapter for any visible damage.

Try a Different Outlet:

  • Plug the power adapter into a different wall outlet to rule out any issues with the power source.

**3. Perform a Battery Reset

For Laptops with Removable Batteries:

  • Turn off the laptop and unplug it from the power source.
  • Remove the battery and press the power button for 15-20 seconds to discharge any residual power.
  • Reinstall the battery, plug in the power adapter, and turn on the laptop.

For Laptops with Non-Removable Batteries:

  • Power off the laptop and unplug it.
  • Press and hold the power button for 15-20 seconds to perform a hard reset.
  • Plug in the power adapter and turn on the laptop.

**4. Update or Reinstall Battery Drivers

Update Drivers (Windows):

  • Go to Device Manager (right-click the Start button and select it).
  • Expand Batteries, right-click on Microsoft ACPI-Compliant Control Method Battery, and select Update driver.

Reinstall Drivers (Windows):

  • In Device Manager, right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
  • Restart your laptop. Windows will automatically reinstall the battery driver.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

Rachel571
I am an HP Employee

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