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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: BATTERY ISSUE
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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1 REPLY 1
07-23-2024 02:39 PM
Hi @Anand61,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your laptop battery isn't working, here are some steps you can take to diagnose and potentially resolve the issue:
**1. Check the Battery Health
- Battery Status:
- Windows: Go to Settings > System > Battery and check if there are any warnings or notifications.
- macOS: Click the Apple menu > About This Mac > System Report > Power and check the battery condition.
**2. Inspect the Power Adapter and Connection
Verify the Adapter:
- Ensure that your power adapter is properly connected to both the laptop and the power source.
- Check the adapter for any visible damage.
Try a Different Outlet:
- Plug the power adapter into a different wall outlet to rule out any issues with the power source.
**3. Perform a Battery Reset
For Laptops with Removable Batteries:
- Turn off the laptop and unplug it from the power source.
- Remove the battery and press the power button for 15-20 seconds to discharge any residual power.
- Reinstall the battery, plug in the power adapter, and turn on the laptop.
For Laptops with Non-Removable Batteries:
- Power off the laptop and unplug it.
- Press and hold the power button for 15-20 seconds to perform a hard reset.
- Plug in the power adapter and turn on the laptop.
**4. Update or Reinstall Battery Drivers
Update Drivers (Windows):
- Go to Device Manager (right-click the Start button and select it).
- Expand Batteries, right-click on Microsoft ACPI-Compliant Control Method Battery, and select Update driver.
Reinstall Drivers (Windows):
- In Device Manager, right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
- Restart your laptop. Windows will automatically reinstall the battery driver.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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