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‎07-26-2026 10:16 AM

HP Recommended

In spanish.

La batería de la notebook tiene un comportamiento erróneo. Teniendo 12% inesperadamente cambia el valor a 0% y se apaga inesperadamente el equipo. 

Las herramientas proporcionadas por hp tanto en tiempo de ejecución del sistema operativo como desde el bios no encuentran problemas en la batería. 

Dado que cargo la notebook para que me dure toda la carga resulta ser un problema que se apague teniendo carga la misma. 

Dejo las pruebas correspondientes, factura de compra, video con el problema en este enlace: https://drive.google.com/drive/folders/1Bp5jLNLYJJvWCba-8yTDeCjTvPu_oPb7?usp=drive_link

Gracias

Category:
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1 REPLY 1

‎07-27-2026 02:27 AM

HP Recommended

Hey @LUCAS_IRAZABAL 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

Animatryx
HP Support Community Moderator
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