• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-11-2021 11:02 AM

HP Recommended
Product: ENVY dv7
Operating System: Microsoft Windows 10 (64-bit)

Hi all!

I've got an issue that I'd like help resolving. I just upgraded my (2015) notebook to the latest version of Windows 10, but now the beats audio interface/software is missing and I can't seem to get it back. The downloadlinks provided in former posts are not working anymore. What do I do? I have an ENVY dv7.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2021 01:11 PM

HP Recommended

Hi:

 

Since your notebook is not supported by HP for W10, the only suggestion I can offer would be to see if installing this IDT with Beats Audio driver from a newer model notebook works on your model.   Restart the PC after installing the driver.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎04-11-2021 01:11 PM

HP Recommended

Hi:

 

Since your notebook is not supported by HP for W10, the only suggestion I can offer would be to see if installing this IDT with Beats Audio driver from a newer model notebook works on your model.   Restart the PC after installing the driver.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

2 people found this reply helpful
Was this reply helpful? Yes No

‎04-11-2021 01:27 PM

HP Recommended

Ha, thank you very much for this swift respone and great solution!

Was this reply helpful? Yes No

‎04-11-2021 01:29 PM

HP Recommended

You're very welcome.

 

Glad it worked for your dv7.

 

On some models it does, and on some, it doesn't.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.