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EngrFBK
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HP ProBook 4540s NoteBook PC
Microsoft Windows 10 (64-bit)

HP Support Assistant can not detect serial and product numbers of my notebook PC

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@EngrFBK 

 

There are alternative methods to find model and serial number information.

 

Methods include those found in this document:

Finding your Product Name, Product Number, or Serial Number

 

and / or

Product number (SKU) should be available here:

Control Panel > icon view > Administrative Tools > System Information

 

and / or

Open a command prompt window with Admin privileges:

Windows key + X +

 

Type wmic commands to obtain information

Examples...

for model:

wmic computersystem get Model

for product number:

wmic computersystem get SystemSKUNumber

 

Both model and SKU (product number):

wmic computersystem get Model,SystemSKUNumber

 

for serial number:

wmic bios get serialnumber

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion x360 - 14-cd0008np

 

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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EngrFBK
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Thanks for giving me your time; my issue however, is bit different. I know the model and serial number of my device. All the methods you referred give me this information:-

HP ProBook 4440s

Product number: ----------

Serial number: ----------

Windows 10 Home 64-bit Version: 18363.476

 

Whereas, the correct information of my device is:-

HP ProBook 4540s

Product number: D7xxxxx#xxF

Serial number: 2CExxxxxx8

Windows 10 Home 64-bit Version: 18363.476

How to feed correct information in BIOS and wlsewhere?

regards.

 

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@EngrFBK 

 

I do not have the answer to that.

 

I understand how vital information might be lost (replacing the motherboard, for example plays havoc with system information).'

 

I would guess that the upgrade to V1909 is at least partly at fault.

"Version: 18363.476"

 

Not sure how to test - I am still at V1903 with no plans to update yet (Zbook and drivers for my 9025 printer may not be ready yet for the jump).

 

Please start a new thread - ask the question again.  I may monitor but I promise not to respond.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation