BIOS Menu Security Tab Available Options

[ldwhite17]

Hi, I am trying to enable TPM 2.0 on my Pavilion and went to the BIOS menu and selected the Security tab. However, the only options available are:

Administrator Password <Clear>

Power-On Password <Clear>

Intel Software Guard Extensions (SGX) <Disabled>

Restore Security settings to Factory Defaults 

Does this mean that my laptop simply does not have a TPM or is there something else that has to be done first before I can see/access the other options in the Security tab?

I did previously update the BIOS recently (within the last month or so). I honestly have had nothing but problems with this machine from day 1.

Any help would be greatly appreciated. 

[Treeko]

Hi @ldwhite17 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing TPM issues with HP Pavillion 15.

Please follow the below steps:

1. Run the Softpaq update.

2. Run TPM.MSC: Press the Win+ R keys to open Run, type tpm.msc, and then click/tap on OK to open the TPM Management snap-in.

3. Check the Manufacturer version for the TPM.

This means AMD fTPM is enabled

This is the AMD fTPM version

4. If the Manufacturer Version starts with a 3, it is necessary to clear the TPM to fully mitigate the vulnerability.
 

5. Download and run this new softpaq to fix the issue: Click here
 

You can refer to this HP support document for more assistance:  Click here
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support