BIOS Update not updating BIOS

[AlexGossett]

I'm attempting to install a BIOS update (BIOS F.46 Rev.A - sp84005.exe). Current BIOS is F.45.

When I run sp84005.exe it appears to complete successfully and PC reboots, but the reboot process does not appear to update the BIOS and once reboot is complete BIOS is still at version F.45.

[MKazi]

@AlexGossett

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an HP ENVY m7-n100 Notebook and are unable to update the BIOS on it..

May I know the reason for attempting the BIOS update?

Are you facing any issues with the laptop?

Are you checking if the BIOS is updated or not in Windows or in the BIOS?

The reason I'm asking you these questions is that HP does not recommend a BIOS update unless recommended by an HP technician. 

Meanwhile, to find the current BIOS version on your computer, follow the steps below:

• In Windows search for msinfo32.exe, and click msinfo32.exe in the list of results.

• In the System Information window under the System Summary category, look for the BIOS Version/Date entry. This is your current BIOS version.

Figure : System Information BIOS Version/Date

You may also refer to this HP article to explore other ways to update the BIOS on your HP laptop. 

Hope this helps. Let me know. Cheers! 🙂

[AlexGossett]

MKazi, thank you for responding. To answer your questions:

I am attempting to update the BIOS because HP states on the Details tab for this newer version (F.46 Rev.!, sp84005): “Provides improved security of UEFI code”. “HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.” Are these statements erroneous? If they are in fact accurate, it sounds like I should install this update.

I am not facing any known issues with the laptop.

I am checking the BIOS version in the BIOS, it shows F.45. I have also now checked the BIOS version via msinfo, it shows BIOS version F.45, 5/23/2017.

I’m confused by your comment that “HP does not recommend a BIOS update unless recommended by an HP technician”. You have millions of PCs in use, how can it be that customers should not be proactive in updating BIOS versions? It is physically impossible for HP to contact all customers impacted by a significant BIOS update.

I am hoping that you, or someone else on this forum, can provide me more meaningful information on how I can overcome this problem.

[RiseFall123]

Same situation here, "BIOS F.46 Rev.A sp84005.exe" can't update correctly, just reboot and nothing happens.

Never had such issues in the previous BIOS releases.

[MKazi]

@AlexGossett

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Raj1788]

Hi @RiseFall123

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that you have an HP ENVY m7-n100 Notebook and are unable to update the BIOS on it.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

May I know the reason for attempting the BIOS update?

Are you facing any issues with the laptop?

Are you checking if the BIOS is updated or not in Windows or in the BIOS?

The reason I'm asking you these questions is that HP does not recommend a BIOS update unless recommended by an HP technician. 

Meanwhile, to find the current BIOS version on your computer, follow the steps below:

• In Windows search for msinfo32.exe, and click msinfo32.exe in the list of results.

• In the System Information window under the System Summary category, look for the BIOS Version/Date entry. This is your current BIOS version.

Click here for further assistance.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[RiseFall123]

Hi,

we are two users with the same issue.

We just get from the official HP update drivers a BIOS UPDATE that is "F.46".

We already has the F.45 version (by BIOS or by Windows the version is the same, no matter where you see it).

So, we just ran that update and... nothing happen after the reboot.

Instead, with the previous update: BIOS F.45 Rev.A sp80785 and BIOS F.36 Rev.A sp76913 we didn't have any problem in updating, just ran them, reboot, auto-installing firmware, and we got the update.

So the issue is related only to the version BIOS F.46 Rev.A sp84005.

[Raj1788]

Hi @RiseFall123,

Thanks for your reply,

However, you can try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[RiseFall123]

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Hi,

I prefer to not touch my BIOS settings if possible. Since we have two users with the same computer model, with the same BIOS update and with the same issue about it, might you try to check if is that patch to be bugged?

[Raj1788]

Hi @RiseFall123,

Thanks for your reply,

I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

Hope that helps! Let me know 🙂

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