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‎10-23-2026 04:16 AM

HP Recommended

Hi. I bought a HP elitebook 840 g10 used from a guy that apparently works with some form of IT. The guy was super nice and helpful. I don't know to much about computers..

Trying to configurate the fingerprint scan, but it says Windows hello is not available. Tried to install drivers from HP, but it's not working when installed.

The BIOS is also locked, and he dosen't know the password. Is it any way around BIOS, or delete it or some sort of fix to this?

Windows 11 pro.

16gb RAM. 13th gen intel(R) core(TM) i5-1345U.

Don't know if something else is relevant?

https://9apps.ooo/
Category:
1 REPLY 1

‎10-23-2026 04:33 AM

HP Recommended

Hello @achino ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed.

 

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked.

 

Best regards

 

Steffen Baier

------------------------------------------------
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