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‎09-04-2022 12:28 PM - edited ‎09-04-2022 12:28 PM

HP Recommended
Operating System: Linux

I have what I think is an Asian gray market laptop, bought from Newegg as "refurbished." The model # is17-ca1xxx and the product # is 38Z77U8R, but hp.com does not recognize the serial # (if I spoke Chinese, I might try the Asian site). The best support webpage seems to be

https://support.hp.com/us-en/product/hp-17-ca1000-laptop-pc/26210380.

 

I updated the BIOS to F.62 Rev.A, which causes many errors on Linux boot (I changed the BIOS to legacy boot, reinstalled Windows 10, and run Devuan Linux from an external SSD). Most of the errors appear to be related to BIOS.

 

HP must not test Linux before it releases a new BIOS. I would try to roll-back to the previous BIOS, but HP deleted it from the support page. If anyone knows where I can download the previous BIOS (F.61?), please post the link.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2022 12:38 PM

HP Recommended

Hello @pccobbler 

Sorry to hear that you are having problems ... I would like to help you.

 

Here you get the complete BIOS supermarket:

 

F.62 Rev.AMay 27, 202233.9 MBDownload
F.61 Rev.AJun 30, 202133.9 MB Download
F.59 Rev.AFeb 26, 202133.3 MB Download
F.58 Rev.AJan 15, 202133.3 MB Download
F.57 Rev.ANov 20, 202033.3 MB Download
F.55 Rev.AJuly 10, 202025.2 MB Download

 

Good luck

View solution in original post

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3 REPLIES 3

‎09-04-2022 12:38 PM

HP Recommended

Hello @pccobbler 

Sorry to hear that you are having problems ... I would like to help you.

 

Here you get the complete BIOS supermarket:

 

F.62 Rev.AMay 27, 202233.9 MBDownload
F.61 Rev.AJun 30, 202133.9 MB Download
F.59 Rev.AFeb 26, 202133.3 MB Download
F.58 Rev.AJan 15, 202133.3 MB Download
F.57 Rev.ANov 20, 202033.3 MB Download
F.55 Rev.AJuly 10, 202025.2 MB Download

 

Good luck

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1 person found this reply helpful
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‎09-04-2022 01:54 PM - edited ‎09-04-2022 01:54 PM

HP Recommended

Thanks! That's exactly what I needed.

 

Supermarket. 🙂

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‎09-04-2022 02:01 PM

HP Recommended
@pccobbler wrote:

Thanks! That's exactly what I needed.

Supermarket. 🙂

You're welcome !

Good luck

Was this reply helpful? Yes No
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