• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-20-2019 11:35 AM - edited ‎05-20-2019 11:37 AM

HP Recommended
Product: 15-ay503tx
Operating System: Microsoft Windows 10 (64-bit)

I got an "HP Notebook System BIOS Update (Intel Processors) update available on HP Support Assistant. 
I tried to update it by selecting default option (update BIOS on this device, requires restart) and after installing, I was asked to restart machine. 
I then got following two options: 
1. "The BIOS update may not fully update in legacy flash method. Please select "Create recovery USB Flash drive" to create crisis dongle and run this utility again. CLick exit to close this utility"
2. Only update BIOS region. CLick continue to continue the flash process.

I wasn't sure what to do so I selected the first option and exited the utility. I still got a prompt to restart the machine and I did so. 
After restarting, I see the BIOS update available as is under HP Support Assistant. 

Although I'm not really tech savv, I believe updating BIOS is important for the health of the machine, right? So what did I do wrong here and can anyone please help me with this? Thanks much!

1 person had the same question
1 REPLY 1

‎05-21-2019 02:26 PM

HP Recommended

@NehaC


Welcome to HP Community

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-15-ay500-notebook-pc-series/12229013/model/13673... and let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.