-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
21
2
0
HP Recommended
Hi
My new battery for BA073TX laptop i.e BK03XL which have a HP part no - 916366-421 just arrived.When trying to install,I found that the new battery is slightly big & not getting installed.I bought the battery from a reputed seller who sell genuine HP parts in India & he is saying that the battery is not counterfeit.Is this type of incident familiar to anyone or any news regarding HP BK03XL battery??
The battery is so rare that it is very much critical to find in India.Also,as usual,HP service is tremendously bad here.If anyone can provide the dimensions regarding an original HP BK03XL,please do so??I've attached pics for reference.Green marked is the old one & the red marked is the new battery!!
Please reply....
7,692
771
340
HP Recommended
21
2
0
HP Recommended
7,692
771
340
HP Recommended
21
2
0
HP Recommended
I don't know why the pictures are not appearing.I am sending once again,please check....
7,692
771
340
HP Recommended
21
2
0
HP Recommended
7,692
771
340
HP Recommended
21
2
0
HP Recommended
21
2
0
HP Recommended
good news is,I got the 2nd battery from the seller & it perfectly fitted in my laptop.But,the bad news is,from the appearance,I am not sure if it is a genuine spare or not.I've already installed the battery in a hurry!Also,the back-up time is significantly improved.Please tell me whether there is a way to identify if the battery is genuine or not?I am sharing the HPBC battery check results!
& this is the powercfg -energy results from windows....
Power Efficiency Diagnostics Report
Computer Name DESKTOP-B5BCPT5
Scan Time 2020-02-13T17:19:58Z
Scan Duration 60 seconds
System Manufacturer HP
System Product Name HP Pavilion x360 Convertible 14-ba0xx
BIOS Date 07/26/2017
BIOS Version F.23
OS Build 18363
Platform Role PlatformRoleMobile
Plugged In false
Process Count 238
Thread Count 2853
Report GUID {9e6c7ce9-c2a0-46f7-a636-3b7b994dc4cf}
Analysis Results
Errors
Power Policy:USB Selective Suspend is disabled (On Battery)
The current power policy has globally disabled USB selective suspend.
Power Policy:USB Selective Suspend is disabled (Plugged In)
The current power policy has globally disabled USB selective suspend.
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 20.72
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Device ID ROOT\NET\0002
Device Status 0x1802401
Device Problem Code 0x16
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 12468
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPBatteryCheck\HPBC.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 11636
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
Power Policy:Display timeout is long (On Battery)
The display is configured to turn off after longer than 5 minutes.
Timeout (seconds) 900
Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 1800
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 6824
Average Utilization (%) 5.74
Module Average Module Utilization (%)
4.66
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.47
\SystemRoot\system32\ntoskrnl.exe 0.20
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name HPSF.exe
PID 11636
Average Utilization (%) 1.31
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.42
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll 0.12
\Device\HarddiskVolume4\Windows\System32\win32u.dll 0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 2352
Average Utilization (%) 1.23
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.44
\SystemRoot\system32\ntoskrnl.exe 0.27
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.18
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name HPBC.exe
PID 12468
Average Utilization (%) 1.20
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.39
\Device\HarddiskVolume4\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\996cd1a75c20ce6e697aad199323707b\WindowsBase.ni.dll 0.14
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll 0.12
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name bdservicehost.exe
PID 1640
Average Utilization (%) 0.97
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.51
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.14
\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender Security\framework.dll 0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 0.88
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.66
\SystemRoot\system32\DRIVERS\atc.sys 0.06
\SystemRoot\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_5cd48d8408c0e5b5\igdkmd64.sys 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name MemCompression
PID 3360
Average Utilization (%) 0.75
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.75
\SystemRoot\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_5cd48d8408c0e5b5\igdkmd64.sys 0.00
\SystemRoot\system32\hal.dll 0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 12948
Average Utilization (%) 0.59
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\dwmcore.dll 0.16
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 16368
Average Utilization (%) 0.52
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.19
0.16
\SystemRoot\system32\ntoskrnl.exe 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name vpnui.exe
PID 6956
Average Utilization (%) 0.37
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.657_none_5f5ddf35821cdb6c\GdiPlus.dll 0.21
\SystemRoot\system32\ntoskrnl.exe 0.05
\SystemRoot\System32\win32kbase.sys 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 9768
Average Utilization (%) 0.37
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.10
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.08
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name explorer.exe
PID 11052
Average Utilization (%) 0.33
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.04
\SystemRoot\System32\win32kbase.sys 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Adobe CEF Helper.exe
PID 7428
Average Utilization (%) 0.31
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\CEF\libcef.dll 0.16
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.04
\SystemRoot\system32\ntoskrnl.exe 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Creative Cloud.exe
PID 3988
Average Utilization (%) 0.31
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\CEF\libcef.dll 0.09
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 15768
Average Utilization (%) 0.29
Module Average Module Utilization (%)
0.23
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.02
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 8072
Average Utilization (%) 0.28
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.20
\SystemRoot\system32\ntoskrnl.exe 0.03
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 5808
Average Utilization (%) 0.26
Module Average Module Utilization (%)
0.20
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.02
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name csrss.exe
PID 9068
Average Utilization (%) 0.26
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.11
\SystemRoot\System32\win32kfull.sys 0.06
\SystemRoot\System32\win32kbase.sys 0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 10504
Average Utilization (%) 0.26
Module Average Module Utilization (%)
0.21
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.02
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name rundll32.exe
PID 13004
Average Utilization (%) 0.21
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.09
\SystemRoot\system32\DRIVERS\atc.sys 0.03
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.02
Platform Power Management Capabilities:Wireless access point does not support WMM Power Save
The wireless access point the computer is connected to does not support WMM Power Save Mode. The wireless network adapter cannot enter Power Save mode to save energy as defined in Wireless Adapter Power Policy.
SSID SHARANYA
MAC Address 60:e3:27:62:7f:14
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 12468
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPBatteryCheck\HPBC.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 11636
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom
Plan GUID {a8893f2d-8e7c-448e-816c-b24251c97792}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
USB Suspend:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 273333-54-5DBK03041XL
Manufacturer 333-54-5D
Serial Number 273
Chemistry LION
Long Term 1
Sealed 0
Design Capacity 39143
Last Full Charge 39143
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2712
Maximum Performance Percentage 114
Lowest Performance Percentage 29
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2712
Maximum Performance Percentage 114
Lowest Performance Percentage 29
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2712
Maximum Performance Percentage 114
Lowest Performance Percentage 29
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2712
Maximum Performance Percentage 114
Lowest Performance Percentage 29
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community