BSOD after install new ram

[Stefen]

dear HP Team,

i have BSOD on my notebook when i upgrade my 8 GB ram to 32 GB ram. it got BSOD "MEMORY MANAGEMENT" Code then restart by itself and keep on repeating. it can logon the windows the later BSOD repeating. but when it's run at safe mode there is no problem and fine.

May i have a solution for that?

if, i reinstall my windows. may the original windows would lost?

thanks for the help...

[Lil_Boy_Blue]

Hi

https://support.hp.com/gb-en/product/hp-pavilion-15-bc400-notebook-pc-series/20913084/model/22782636...

http://h10032.www1.hp.com/ctg/Manual/c06325755

Page 8

Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2666 Dual Channel Support
Supports up to 8 GB max system memory
8 GB (8 GB × 1)
12 GB (8 GB × 1 + 4 GB × 1)
16 GB (8 GB × 2)

Page 11

Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2666 Dual Channel Support
Supports up to 16 GB max system memory
16 GB (8 GB × 2)

So you need to double check what is supported and install accordingly.

https://www.microsoft.com/en-us/software-download/windows10

[Stefen]

Hi Sir...

May i know it's mean 1 slot maximum 8Gb or the max of 2 slot memory is only 8Gb?

I really confused. When i run it on safe mode it's still okay doesn't crash or any else... And bios also detect it at 32 GB.

Could you give me a reason of this... Thanks.

And thank you already answer my problem. Big thanks sir.

[Paul_Tikkanen · Accepted solution]

Hi, @Stefen 

The Crucial memory report for your model indicates that 32 GB is supported.

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/pavilion-15-bc403tx

I suggest that the memory you bought is incompatible with your notebook.

Your notebook has an Intel 8th gen processor so it should support 32 GB of memory.

HP oftentimes understates the real memory capacity of the notebook.

You might want to buy the 32 GB Crucial memory kit recommended for your model since they guarantee compatibility.

If you can't get the part directly from Crucial, google the part number and see if you can get it elsewhere.

[Stefen]

Thank you for replying.

Yes i bought not curcial kit. But Gskill kit. Maybe there no compatible with HP?

It's so sad...

[Paul_Tikkanen]

You're very welcome.

Yes, it is odd and very sad that the G.Skill memory didn't work.

I use G.Skill memory in a couple of my HP notebooks, and it works great.

But they were much older models that use DDR2 memory.

Can you return the memory, or are you stuck with it?

Sometimes you only have to pay a re-stocking fee.

Can you post the part number of the memory you bought?

[Stefen]

Thank you sir for the help.

I can't return it sir cause it have a terma nd condition when i bought that so i just stock it and just wait when there have  a big miracle from HP. Maybe about bios update or what else.

The Gskill Ripjaws part no = 04266X8810C

It sodimm DDR4 F4-2666C19S-16GRS

[Paul_Tikkanen]

You're very welcome.

I looked up that part number, and unfortunately, I don't know why it wouldn't have worked.

It was the right speed memory for the processor and everything...

https://ark.intel.com/content/www/us/en/ark/products/134876/intel-core-i5-8300h-processor-8m-cache-u...

For whatever reason, your PC doesn't like it.

[Stefen]

Thank you sir for the reply.

yeah. We have a same question about that but as we know after we install that ram it got BSOD and doesn't work. It already detect at bios and run properly when Safe mode but after logon windows it have a big BSOD again and again.

This the first time i got this problem. Maybe HP can help me solved this after they seen my post...

I hope so

[Paul_Tikkanen]

Anytime.

I hope they can too.