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‎11-08-2026 09:15 PM

HP Recommended
Product: HP ENVY x360 - 15m-bq021dx

The cover to my HP Envy x360 -15m-bq021dx popped open randomly. I am comfortable with laptop repairs so I opened it up further to find the plastic rivets and where the screws screw are all brittled, broken and falling apart. I can't put the laptop back together as where the LCD assembly screws down is no longer there, it all fell apart. I have never seen this before on any laptop before. I checked the forums and our local HP service center and found a lot of the same problem. My local HP service center told me they’d have to send it in and most likely the service center wouldn’t have the parts so they refused. It seems hard to believe that parts wouldn’t be available given the commonality of this failure but even through community support I can’t find the answer. All responses are through a private message. I am just looking for replacement parts as there are no other issues with my laptop beyond the cover popped open

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2 REPLIES 2

‎11-10-2026 09:57 AM

HP Recommended

Hi @GilbeFour 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand your concern regarding the back cover of your HP ENVY x360 15m-bq021dx, particularly the broken plastic mounting points and screw posts that are preventing you from reassembling the laptop.

To better understand the extent of the damage and assist you with identifying the appropriate replacement parts, could you please share the following details via private message?

  • The serial number of your laptop.
  • Clear pictures of the damaged areas, including the broken plastic rivets, screw mounts, and the back cover.
  • Once we have these details, we can review the damage and help determine the appropriate replacement parts or available service options.

 

Take care and have an amazing day!

I'm an HP Employee.


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‎11-11-2026 08:15 AM

HP Recommended

Thank you Pallipurath for your response. I have sent a private message with the details requested.

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