Backlit keyboard goes out after 15 seconds after unknown HP update. I say unknown because I had HP support spend days on both updating and then downgrading the BIOS and firmware to no avail. There's no control of backlight timeout anywhere. The fn keys only gives dim, bright or off. The first 6 months of ownership I had dim, bright, off and always on. I need it always on in my line of work, its crucial. I read over 200 complaints online re this issue with no fix. This truly is beyond absurd that this was a feature then taken away! If anyone has a real fix please post. I say "real fix" because I spent over a month and 97 documented hours of research and tech support so far. Thank you so much!
This is the laptop: HP Spectre Folio - 13-ak0013dx
OS Name Microsoft Windows 10 Home Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name WIN10 System Manufacturer HP System Model HP Spectre Folio Convertible 13-ak0xxx System Type x64-based PC System SKU 4TL67UA#ABA Processor Intel(R) Core(TM) i7-8500Y CPU @ 1.50GHz, 1608 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date Insyde F.40, 12/1/2020 SMBIOS Version 3.0 Embedded Controller Version 14.54 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 8503 BaseBoard Version 14.54 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Time Zone Central Daylight Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.89 GB Available Physical Memory 3.62 GB Total Virtual Memory 9.14 GB Available Virtual Memory 4.47 GB Page File Space 1.25 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes
Trying the same thing over and over again and expecting a different result is the definition of insanity. Albert Einstein
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