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cybertechlawphd
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Backlit keyboard goes out after 15 seconds after unknown HP update.

HP Recommended
HP Spectre Folio - 13-ak0013dx
Microsoft Windows 10 (64-bit)

Backlit keyboard goes out after 15 seconds after unknown HP update. I say unknown because I had HP support spend days on both updating and then downgrading the BIOS and firmware to no avail. There's no control of backlight timeout anywhere. The fn keys only gives dim, bright or off. The first 6 months of ownership I had dim, bright, off and always on. I need it always on in my line of work, its crucial. I read over 200 complaints online re this issue with no fix. This truly is beyond absurd that this was a feature then taken away! If anyone has a real fix please post. I say "real fix" because I spent over a month and 97 documented hours of research and tech support so far.  Thank you so much!

This is the laptop: HP Spectre Folio - 13-ak0013dx

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name WIN10
System Manufacturer HP
System Model HP Spectre Folio Convertible 13-ak0xxx
System Type x64-based PC
System SKU 4TL67UA#ABA
Processor Intel(R) Core(TM) i7-8500Y CPU @ 1.50GHz, 1608 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.40, 12/1/2020
SMBIOS Version 3.0
Embedded Controller Version 14.54
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8503
BaseBoard Version 14.54
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 3.62 GB
Total Virtual Memory 9.14 GB
Available Virtual Memory 4.47 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Trying the same thing over and over again and expecting a different result is the definition of insanity. Albert Einstein
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,000 20,987 1,275 1,301
Message 2 of 2
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HP Recommended

@cybertechlawphd

 

Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c01612362

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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