Backlit keyboard shuts off 15 seconds

[cybertechlawphd]

This issue began after an update from HP that is irreversible! 

Backlit keyboard goes out after 15 seconds after unknown HP update. I say unknown because I had HP support spend days on both updating and then downgrading the BIOS and firmware to no avail. There's no control of backlight timeout anywhere. The fn keys only gives dim, bright or off. The first 6 months of ownership I had dim, bright, off and always on. I need it always on in my line of work, its crucial. I read over 200 complaints online re this issue with no fix. This truly is beyond absurd that this was a feature then taken away! If anyone has a real fix please post. I say "real fix" because I spent over a month and 97 documented hours of research and tech support so far.  I signed the petition, Thank you so much!

This is the laptop: HP Spectre Folio - 13-ak0013dx

We better pray HP never gets into making onboard computers in cars, they will program it to turn the headlights off after 15 seconds and tell you to flash your high beams to turn them back on!

Then when you asked them why did they make that change after you bought the car, they tell you, "It's to save battery life, not everyone needs the headlights on all the time" !!!

Some companies never change, for nearly 2 decades I stayed away from HP products and have told thousands of people the horrible experiences when they asked me what I recommend. I figured 20 yrs is enough time to once again try their laptop and actually loved until they performed this unauthorized ridiculous change! It's tantamount going back to a failed relationship, there's a reason it didn't work the first time!

[Echo_Lake]

@cybertechlawphd

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[cybertechlawphd]

Really? HP tech support already admitted they made this timeout change to 15 seconds to save battery life! So now you are going so low to say that HP gave us corrupt updates? I'm a 30 year IT tech, this had nothing to do with a corrupt file you know it and I know it!

The reason everyone is having issues is because in HP's efforts to "go green" they changed all our BIOS and firmware with irreversible updates that affect every aspect to our computers negatively instead of how it used to be with user control!

Tech support is reading a script and making us all like puppets doing roll backs on bios etc to no avail and in the end no fix or even worse!

We better pray HP never gets into making onboard computers in cars, they will program it to turn the headlights off after 15 seconds and tell you to flash your high beams to turn them back on!

Then when you asked them why did they make that change after you bought the car, they tell you, "It's to save battery life, not everyone needs the headlights on all the time" !!!

Some companies never change, for nearly 2 decades I stayed away from HP products and have told thousands of people the horrible experiences when they asked me what I recommend. I figured 20 yrs is enough time to once again try their laptop and actually loved until they performed this unauthorized ridiculous change! It's tantamount going back to a failed relationship, there's a reason it didn't work the first time!

[Echo_Lake]

@cybertechlawphd

Thank you for posting back. 

I want to thank you for taking the time to speak to us today. This is not what we would like to hear from our customers because we pride ourselves in providing the best. Looks like we have fallen short with you.
 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[cybertechlawphd]

Hundreds of us have done that to end up back at square one vs. a simple bios update they already said they will not do !!!

The fact remains HP is what it is and is why people are choosing to buy elsewhere!

[Echo_Lake]

@cybertechlawphd

Thank you for posting back.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[cybertechlawphd]

There's a 70's song can't recall it right now, goes something like, "gonna go round in circles" !!!

[JeffHelp]

Hi again, 
 
We never heard back from you! 
Were you able to find the support you were looking for? This is my third attempt to reach out and assist. If I do not hear back from you in the next day the case will be systematically archived. 
 
Best regards,
Jeff Christopher 
Executive Escalations
I am an HP Employee