Backlit keyboard

[JamesGames]

So this laptop states in the description of the argos website (search gaming laptop, it’s £650 literally first one that comes up) that its a backlit keyboard.. now correct me if I’m thick as anything but I can’t see a thing on this keyboard at night haha! I can’t seem to make it turn on? Not really sure what to do..

[banhien]

@JamesGames 

What is it ? Please use the following instructions to find out the model/product of your machine:

        https://support.hp.com/us-en/document/c03754824

Please do NOT post its Serial number (s/n).

Regards.

[iomare]

Hi,

OK. We are talking about the 15-bc499na and the documentation states it has a backlit keyboard.

http://media.flixcar.com/f360cdn/HP-3886603545-c06219792.pdf

The key to turn on backlight should be on the F5 key with backlight symbol

Is the symbol present on keyboard?

Let me know,

David

[JamesGames]

It doesn’t have this button on the laptop at all. I’m not quite sure what to do! I won’t be able to take it back because it’s now being used even though it’s incorrectly described (as it would seem)

[iomare]

If it does not have that key, it means it is a nonbacklit keyboard.

Can you confirm that 15-bc499na is the actual model, as in that series there are many models without a backlit keyboard. You can take a look at the HP support doc below and provide the exact model or product number (not serial)

https://support.hp.com/my-en/document/c00033108

Regards,

David

[JamesGames]

That’s the model number I have. But as described on the website it’s backlit.. that’s false advertising then!!

[iomare]

I guess so. Probably the store took the info from the datasheet for that model from HP

http://www8.hp.com/h20195/v2/GetPDF.aspx/c06219792.pdf

David

[JamesGames]

Well I’m on a support chat right now and they’ve advised I get the laptop replaced. Although I don’t really want to pay more money 😕

[iomare]

Did you provide the data sheet I linked?

What kind of cost?

[JamesGames]

The one I bought was £650 - have used my years antivirus on it also, HP said I should contact the seller and ask about a replacement but the next one up is about £800!