Bad RAM slot Pavilion x360 14- ba153cl

[Mellowj]

I have reached out to a number of other people who purchased this model from Costco.  Those that tried to add more ram experienced the same issue:

The open slot is bad.  It will not recognize the new memory. The filled slot will recognize the new card and boot up.

Everytime memory is in the second slot the laptop will not boot up.

Is there any known reason why the Costco version has this problem? And remember- it's more than just the one I bought.

[Rainbow23]

Hi @Mellowj,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing memory issues with your HP Pavilion x360 14- ba153cl.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mellowj]

Are any of the updates intended to fix this problem?

[Rainbow23]

Hi @Mellowj,

If it is a hardware issue then software updates will not work.

You may also contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!