Ballooning Battery

[gakker]

• Unbelievable! I have a problem with the battery in my Spectra 360 ballooning.  I understand the laptop is out of the warranty period. The battery has been removed by the Best Buy Geek Squad. Firstly I have been a volunteer fire fighters for 48 years. Is this a fire hazard?  If I hadn’t taken the computer to Best Buy because the back was popping off I wouldn’t have known there was a problem. Second, I want to replace the battery. Tried HP Support to get some help. Set up 2 cases. Both times HP contacted me, and within a minute closed the case. I am retired, but I don’t wait in front of my computer for HP to contact me. I am seeking a 3rd party to find a battery. What do I have to loose? No warranty and no support from HP. Sad! Gerry Kostyk

[Dilip_18]

Hi@gakker,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Notebook. It is a hardware issue on the Battery. I sincerely apologize for the experience that you had with our customer service team. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[gakker]

Dilip,

This Spectra 360 is out of warranty. I have no idea what HP region I am in, but live near Watertown, NY. Was the ballooning battery a fire hazard? How would I have known this was a problem?  I contacted HP Support and received repair tickets 2 times in an attempt to find out where I could find a replacement battery. HP assigned a repair Case# and replied, but didn't allow enough time or options to help me out. Pretty sad support.

Gerry

[Dilip_18]

Hi@gakker,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. You can order the replacement Battery from the HP Parts Store on this link

Please feel free to contact us here anytime you need any further assistance.

Have a great day!