Baseus USB-C dock is not working with my HP Spectre x360

[microhard]

Hello everyone!

I recently purchased this USB-C Dock  and I noticed that it's function was very inconsistent. 

For example, I'd plug in my devices (Focusrite Scarlett 2i2, MIDI Keyboard, LG Ultrawide monitor) to the dock which was plugged into the usb-c port of my laptop, and my devices turned on maybe 10% of the time. When they did work, they would either randomly stop operating (monitor would stop receiving signal "No input from HDMI", MIDI keyboard would turn off, and Focusrite would turn off) randomly, or if I walked away from laptop long enough for screen to go dark, the devices would stop operating as well.

I troubleshooted all my devices with other laptops and using the USB-A port on the other side of the Spectre, and that all seemed to be operating fine. I thought the issue was with the Dock, and Baseus was very great with their customer support and actually sent me a brand new dock! 

Imagine my dismay when I immediately started having the same issue! In fact, it has been days since I've been able to get anything to operate through the Dock to my laptop. I troubleshooted everything again, using my GF's USB-C port on her laptop (macbook), both docks, all devices, etc and they all seem to be operating fine. All this leads me to believe that something is up with my laptop.

Does anyone have any suggestions? I would LOVE any suggestions I can get!

Thank you,

microhard

[Raj_05 · Accepted solution]

Hi @microhard,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your Baseus USB-C dock is not working with your HP Spectre x360, there could be several reasons for this issue. Here are some steps you can follow to troubleshoot and potentially resolve the problem.

• Check Compatibility: Ensure that the Baseus USB-C dock you are using is compatible with your HP Spectre x360 laptop. Sometimes, certain docks may not work with specific laptop models due to compatibility issues.
• Inspect the USB-C Ports: Verify that both the USB-C port on your HP Spectre x360 and the USB-C port on the Baseus dock are free from dust, debris, or physical damage. Clean the ports if necessary.
• Update Drivers: Ensure that you have the latest USB and Thunderbolt drivers installed on your HP Spectre x360. Visit HP's official website to download and install any available driver updates for your laptop.
• Dock Power Supply: Ensure that the Baseus dock is receiving power. Some docks require an external power source, so make sure it's plugged in and powered on.
• Check Cable Connection: Verify that the USB-C cable connecting your HP Spectre x360 to the Baseus dock is in good condition and securely connected at both ends.
• Thunderbolt 3 Support: If your dock uses Thunderbolt 3 technology, ensure that your HP Spectre x360 supports Thunderbolt 3. Not all USB-C ports support Thunderbolt, and compatibility is essential.
• BIOS/UEFI Settings: Enter your laptop's BIOS/UEFI settings and check if there are any options related to Thunderbolt or USB-C ports. Ensure that these settings are configured correctly. Consult your laptop's manual for guidance.
• Operating System Updates: Make sure your laptop's operating system (e.g., Windows or macOS) is up to date with the latest updates and patches.
• Driver Conflicts: Check for any conflicting drivers or software that might interfere with the operation of the Baseus dock. Try disconnecting or uninstalling any unnecessary peripherals or drivers.
• Reset Dock: Some docks may have a reset button or a specific procedure to reset them to their default settings. Refer to the Baseus dock's manual for instructions on how to reset it.
• Test with Other Devices: If possible, test the Baseus dock with another compatible laptop or device to see if it works correctly. This can help determine if the issue is with the dock itself or your HP Spectre x360.

Remember to follow safety precautions when dealing with electronic devices and cables, and ensure that you have a backup plan in place in case you need to use your laptop without the dock while troubleshooting the issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[microhard]

Hello, 

If anyone else has this issue, I updated the BIOS through the HP driver website. Thank you Alden4!