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HP Recommended
servers and laptop

We are considering to buy new laptop and servers now and have questions as follows.

 

- Does basic warranty cover servers ship to Guam island, USA (GU 96931) like Dell?

- Do you have any local service partner for Carepack in Guam island and is Next Business Day onsite/offsite support available there if we will buy Carepack?

 

Your help or advice is greatly appreciated.

 

Thank you.

1 REPLY 1
HP Recommended

@Yoshia

 

Our community forum cannot answer warranty or service coverage questions.

 

Answer:

 

  • Contact HP > explain what you need and ask for Options.

 

Below...

See "Care Pack" specifics marked in Rust color...

 

and / or

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)

 

For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

 

OR “everywhere else”

HP World-Wide Support

 

----------------------------------------------------------------------------------------------

Help to find Product Number:

 

Warranty Check

 

Scams and Unscrupulous Contacts

 

HP Limited Warranty Statement (General Information)

 

Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans

 

CarePack Definitions:

 

Service Centers

 

Care Pack and Services

 

HP Collection of “how-to” videos

  • HP Video Gallery
  • Use Categories and the search window to narrow the search
  • For example, search for “Scan”

 

Moving your printer to Another Country / Region? 

  • Have your new region’s printer ink purchased and on hand, then contact HP Support

     HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.