Batteria collegata ma non in carica

[Endrit00]

È da un bel pò che il computer mi dà un problema alquanto fastidioso. Ho cambiato batteria nel caso il malfunzionamento fosse dovuto ad essa  ma non ho risolto niente, non so proprio perchè ma se porto il cursore sull' indice della batteria mi dà il messaggio "Batteria collegata ma non in carica" e devo per forza usare il PC attaccato all' alimentatore .Mi date una mano per favore? Quest' anno ho gli esami e il computer mi serve molto  ;(

[danny-r]

@Endrit00

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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[belva47]

When I connect the notebook to the power supply, pointing the mouse to the battery icon, the word "battery connected but not charging" appears, and the battery does not charge. If I turn off the computer, the battery will charge regularly. How to solve the problem and what does it depend on?

[asmita6658]

Hi @belva47

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

To better assist you - 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) What's the operating system installed on the computer? 

While you respond to that, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[belva47]

model 15 - cc005nl

windows 10