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‎11-27-2021 04:58 PM

HP Recommended
Product: HP-Pavilion X360 2in1 M3-U001dx
Operating System: Microsoft Windows 10 (64-bit)

Okay so I have a HP-Pavilion X360 M3-U001dx couple months ago I put a new battery in not a problem with it after that the other day I went to move my laptop and unplugged it from AC  actually killed my computer I'm dumb device manager saying I'm installing battery stuff and reinstalling Flash the BIOS and reloaded I run HP Diagnostics in Windows and out of Windows it comes back there's no problem with that battery it shows 93% power but as soon as I unplug AC it kills laptop anybody have any ideas anybody know where to get board schematics thanks

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1 REPLY 1

‎11-28-2021 05:51 AM

HP Recommended

HP does not post board schematics. Try running a full diagnostic on the battery and review the advanced results. If the laptop runs on AC power odds are very good your battery has some subtle problem not revealed in the simple pass/fail test and needs to be replaced (again). 

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