Battery 100% charged but not working.

[OAP1]

That was helpful, but running the Battery Report within Windows and then copying and pasting it from the browser to a post in the thread would be even more helpful.

I tried to do that but it would not select the text, so I could not copy, so I had nothing to paste. I did provide virtually everything on the screen.

One statistic that you provided, "Cycle count 216 of 300", is telling a bit about the service life remaining in the design considerations of your battery. That means you can only expect a maximum of 84 more charge/discharge cycles.  Your main battery is approaching the end of its service life, when you consider that it is giving you problems.

If is says I should get 84 more cycles, why am I having to repace the battery?

At this point, I am comfortable in stating that the battery needs to be replaced with a new one.

Why? All the cells appear to be fully charged and they are close in voltage, the app says the battery is OK but the laptop does not use the battery at all. How do I get the laptop to open the battery for use? Is there a code to enter to unlock the last 84 cycles?

Thanks for taking the time to answer my questions but I am puzzled by the laptop saying my battery is OK but it cannot be used.

[OAP1]

I understand that I may need to replace the battery. What I don't want to do is replace the battery if the laptop is at fault. Can anyone help?

[erico · Accepted solution]

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@OAP1 wrote:

I understand that I may need to replace the battery. What I don't want to do is replace the battery if the laptop is at fault. Can anyone help?

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There are a finite number of charge / discharge cycles with a LiOn battery. 

The notebook charges the battery by way of the power adapter and the system board's charging circuit.  The notebook is doing its job, but a battery will exhibit odd behavior when it approaches the latter part of its life cycle.

You have described a notebook doing what it is supposed to be doing and you will need to accept that the battery is having problems that you cannot change or rectify without replacing the battery with a new one.

The charge/discharge cycle limitation is the reason that battery manufacturers only warranty a notebook's battery for one year.

[OAP1]

Thanks, I'll order a new battery.