Battery Charging Problem

[Avinash_]

Product: HP Pavilion 15 CS 1000TX

Operating System: Windows 10 Home Single Language 64-bit

I have registered complaints for the battery replacement , called customer service, no one has given a clear response to my problem.

Note: I already have a extended care package provided by HP

Everyone said that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables and the Guys I talked over phone (which were recommended by Customer service ) said that they will charge extra for the battery even though it is included in the warranty itself!!!

HP Website States the Same : https://support.hp.com/in-en/document/c06475408 

https://support.hp.com/in-en/document/c05843717

My battery is non-removable with over 1000 cycle long life battery , which fulfils all the criteria for replacement..

Kindly help me out if anyone can

[Huffer]

I have flagged this post for intervention by HP possibly. However, the warranty you are linking is for business notebooks and yours is a consumer class. Generally the warranty is one year. Including on the battery. If you want help with locating and installing a battery we can help but otherwise, if its a warranty issue you need to work through HP Customer Service. 

[Avinash_]

Kindly check these link.

HP Consumer Notebooks - Understanding Battery Warranties for Consumer Notebooks | HP® Customer Suppo...

[KrazyToad]

@Avinash_

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.