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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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‎08-22-2022 12:32 PM

HP Recommended
Product: OMEN by HP 15t-dc100 CTO

Hello! I had my hp omen laptop for over 2 years and I am having battery charging issues today. I plugged my charger as normal then it stopped working for a few minutes and started working. Now my laptop is stuck at 35% and is not going higher now. I ran battery test on Hp support and says the battery is fine and healthy, everything else is updated fine. I changed outlets as well and it is the same issue. Do i need to buy a new adapter or is it the battery?

Category:
1 REPLY 1

‎08-22-2022 07:21 PM

HP Recommended

Hello @Decidueye 

Sorry to hear that you are having problems ... I would like to help you.

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1661217610115.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Shutdown notebook

(8) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(9) Please report your results

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