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- Battery Counterfeit Check Error Non-HP battery detected. Thi...

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03-29-2024 10:46 AM
Battery Counterfeit Check Error
Non-HP battery detected. This might pose health and safety risks. HP recommends using HP batteries only. Using a non-compatible or non-HP battery might pose health and safety risks. The installed battery does not appear to be an HP battery and fast charging might not be available.
03-31-2024 03:27 PM
Hi @Rohit734 ,
Welcome to the HP support community.
Please help us with the laptop serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Rachel571
HP Support
Sneha_01- HP support