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‎05-02-2024 10:51 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y0AV)
Operating System: Microsoft Windows 11

Battery Counterfeit Check Error

HP recommends using HP batteries only. Using a non-compatible or non-HP battery might pose health and safety risks. The installed battery does not appear to be an HP battery and fast charging might not be available.

Enter - Continue

For more information, please visit: http://www.hp.com/go/techcenter/startup

 

When I click enter, I can continue using the device, but I keep getting the message every time I start up. The battery percentage remains the same and neither increase or decrease.

Also tried to update the BIOS but my Windows version is 11and version 23H2, whose driver is not available.

 
 
 
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1 REPLY 1

‎05-05-2024 09:12 AM

HP Recommended

See the thread at the hyperlink below.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/battery-counterfeit-check-erro...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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