battery counterfeit check error

[kkn0219]

I got this HP Paviion laptop a couple of months ago and it just started giving me the counterfeit battery check warning.  The battery is original, so it doesn't make sense that I would start getting this message.  Also, the battery will not charge past 32% anymore.  Help?

[A_Gayathri]

Hi @kkn0219,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're receiving a counterfeit battery check warning on your HP Pavilion laptop and experiencing issues with charging, there are several steps you can take to troubleshoot and resolve the problem. 

Update BIOS/UEFI Firmware: Ensure that your laptop's BIOS/UEFI firmware is up to date. Manufacturers often release updates that can address battery-related issues. Visit the official HP support website, enter your laptop's model number, and download the latest firmware updates.

Calibrate the Battery: Sometimes, calibrating the battery can help resolve inaccurate battery readings. Here's how you can do it:

• Charge your laptop to 100%.
• Disconnect the power adapter and let the laptop run on battery until it shuts down due to low battery.
• Reconnect the power adapter and charge the laptop again to 100%.

Check Battery Health: Windows 11 has a built-in battery health feature that allows you to check the status of your battery. To access this feature:

• Right-click on the battery icon in the system tray.
• Select "Power Options."
• Click on "Additional power settings."
• Under "Related settings," select "Battery health."
• Review the information about your battery's health.

Uninstall and Reinstall Battery Drivers:

• Press Win + X and select "Device Manager."
• Locate "Batteries" and expand it.
• Right-click on the battery-related drivers and uninstall them.
• Restart your laptop, and the drivers will be reinstalled automatically.

Perform a Battery Report:

• Open a command prompt as an administrator.
• Type powercfg /batteryreport and press Enter.
• This will generate a battery report in HTML format. Open the report and check for any issues or anomalies.

I hope this helps. 

Take care and have a good day.-

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