Battery Dead

[seanjmc]

My battery is useless after approximately 15 months usage.  It started to run poorly after about 11 months

What do I do?  How can I buy a replacement?  I have 2 minutes charge and this is affecting my business.

Bitterly disappointed.

Seán

[Huffer]

Where are you located (country)? 

2 possible part numbers:

800050-001 and

800049-001

The battery is easily removeable and replaceable. 

A "compatible" 3rd party battery is as little as $20 on US Amazon.com

Genuine HP as little as $28:

http://www.ebay.com/itm/Genuine-KI04-Battery-HP-Pavilion-800049-001-HSTNN-LB6S-14-15-17-ab000-800009...

Post back with any more questions. 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[savvy2]

no science

allowed..

end post

[seanjmc]

Hi thanks for the feedback (I am in th UK)

I bought 2x 800050-001 from ebay, neither of which worked, both failed diagnostics.  The hold zero charge.  The seller refunded me but still have no battery.

I am wary about getting th fake versions from amazon.  I am happy to get a genuine hp battery but got no response to an email I sent to HP and can't find 800050-001 for sale on this website.

Do you have a link for a reliable 800050-001?

[Huffer]

I have not purchased from these sellers so hard to vouch for them. HP stops selling batteries for models after a year or 2. At that point battery replacement activity shifts to authorized resellers for genuine product and to the knock-off compatible sellers. The "compatible" batteries are not fake, like fake news, they are real batteries and are made from the same cells as genuines. I buy them all the time for older laptops. You do get the occasional dud but they are very cheap and the sellers are very responsive to requests to replace them. 

Seems like if you search for the 800050-001 you mostly get folks trying to sell the 800049-001

[seanjmc]

Thanks, 

Do you know of any authorized resellers in the UK?

-Sean

[Huffer]

All I am finding on eBay, where most resellers would sell, is compatible batteries:

http://www.ebay.co.uk/itm/800050-001-KI04048-CL-Battery-for-HP-Laptop-2200mAh-/182634388936?epid=700...

Here are a couple resellers from the HP UK website. Not sure they have this battery but it might be worth a chat with them:

Dabs.Com

Alpha Beta House
Enterprise Park
Horwich
Bolton, BL6 6PE
+44 (0)870 429 3010

CCS Media Ltd

2a 2nd Floor Duckworth House
Lancastrian Office Centre
Talbot Road,Old Trafford
Manchester, M32 0FP
+44 (0) 161 7721296

Computerland UK Limited

Jackson House
Broadway
Salford
Manchester, M50 2UW
+44 (0)161 872 8727

Find some more here:

https://locator.itcs.hp.com/

[savvy2]

imploded

no science no joy.

it's all your guessing game.

it can be 3 things.

you refuse to listen to facts.

so guess.

gawd help you when your cars alternator goes bad,.

you said business

so you try to run a businees with only 1 PC, and no backups.

wow. how's that work.

no plan B?

you run mobile business?  (skydiving and word processing in flight?) LOL !

[seanjmc]

Savvy2

You would lose your bet as I have a multimeter.

I left the new packs charging for hours and it switched off instantly. It does not work, the diagnostic said to replace.

Can someone please recommend somewhere in the UK I can buy a replacement pack?

Sean

[Huffer]

Ive already given you the best information available about where to try to find the replacement battery. They are hard to find and you are not willing to accept a "compatible" and there do not appear to be any genuines for sale in UK.