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‎03-18-2019 11:27 PM

HP Recommended
Product: Spectre Notebook
Operating System: Microsoft Windows 10 (64-bit)

8846I7lYSuOCSMZxrc51eQ.jpgQxsG1k4qRGiJqn0Cpfkp4Q.jpg

 

 

I'm trying to resolve this issue with the battery expanding. It is distoring the housing on the computer. I don't know how to remove the battery or if that is even possible with this unit. Does anyone have suggestions?

 

Prodcut #: T9Y18AV

 

As of right now, I am using my Mac to send this as I have the unit powered off and unplugged. I'm concerned that this may be a fire hazard as I am sure that these are lithium ion batteries. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2019 07:26 AM

HP Recommended

@PhilJohnston76

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎03-19-2019 07:26 AM

HP Recommended

@PhilJohnston76

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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