Battery Failure error

[Tim070171]

I am getting a battery failure during system diagnostics. does the battery need to be replaced? I have attached a shot of the diagnostic test results

[A4Apollo]

Hi! @Tim070171, Thanks for stopping by the HP Support Forums!

I understand when you run a battery test on the PC, it fails with a failure ID.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

Excellent description and a great diagnosis done. It is greatly appreciated.

As the battery test has failed on your PC. It certainly sounds like a hardware issue with the laptop.

Before replacing the battery on your laptop try few steps recommended below and check if it helps.

Check if the pin inside the DC or charging port is bent or broken.

Also, You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

If the issue persists try updating other drivers on your PC using HP support assistant.

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps. It is a hardware issue with the battery please replace the battery with the below-listed part number.

3 cell, 31 Wh, 2.8 Ah 776622-001

You can purchase the part from HP parts store using this link. Click Here

If the unit is still under warranty, I will share you few details through a private message about the service options for your laptop.

Please watch your inbox for more information.

Hope this answers your query!

Take Care! 🙂

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