• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-04-2024 06:59 AM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I need to replace my original battery.  I've order a few from Amazon and they just don't work (doesn't calibrate, doesn't charge).  Does HP sell a battery for this?  Help?

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2024 08:32 AM

HP Recommended

If you ordered a battery with the HP part number from Amazon  and it  or its replacements doesn't charge, that would indicate a problem with the system board or power adapter. Discrete electronic components do wear out.

 

Considering that your laptop came to market in 2017, that is indeed a possibility.

As a matter of policy, HP does not sell a battery for any laptop at the five year mark after coming to market. 

 

The Maintenance & Service guide (for parts reference)

http://h10032.www1.hp.com/ctg/Manual/c05811755.pdf

 

See Chapter 3, page 21, item 14

Description and HP Part Number

Battery (3-cell, 60-WHr, 5.275-AHr, Li-ion)            929072-855

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-04-2024 08:32 AM

HP Recommended

If you ordered a battery with the HP part number from Amazon  and it  or its replacements doesn't charge, that would indicate a problem with the system board or power adapter. Discrete electronic components do wear out.

 

Considering that your laptop came to market in 2017, that is indeed a possibility.

As a matter of policy, HP does not sell a battery for any laptop at the five year mark after coming to market. 

 

The Maintenance & Service guide (for parts reference)

http://h10032.www1.hp.com/ctg/Manual/c05811755.pdf

 

See Chapter 3, page 21, item 14

Description and HP Part Number

Battery (3-cell, 60-WHr, 5.275-AHr, Li-ion)            929072-855

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-04-2024 08:53 AM

HP Recommended

Thanks.  This is most helpful.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.