Battery Indicator Not Displaying Correctly

[RogueOne367]

I have two issues:

1. When I turn on the laptop I receive an error message (601) about the internal battery. I can hit enter & the laptop starts Windows 10 just fine but the error returns every time when the laptop isn't plugged in.

2. When the laptop is plugged in, the battery indicator shows an "x" in the battery & it won't display the % of charge. When the laptop is unplugged, the battery is blank & it says "unknown remaining".

I have replaced the battery twice & tested both of them with the HP battery tester.

Please advise.

James

[KrazyToad · Accepted solution]

@RogueOne367

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RogueOne367]

Unfortunately, that didn't work & the link you sent me couldn't identify the laptop - which is the HP Pavilion dm4-3099se.

Do you have any other suggestions?

James

[Riddle_Decipher]

@RogueOne367 I suggest you create a new user account and check if that works fine? Also, when was it last working fine? Did you try a system restore?

Last but not the least, if none of the above helps, you may want to calibrate the battery: click here for steps.

If that doesn't help either, it's most likely, either the battery or the DC connector on the system board that's malfunctioning and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.