Battery Issue (Failure ID: UCQ3PH-964A96-MFPW2J-C0BX13)

[Josh_Tan]

I would like to check what is the issue with the battery as I cannot charged up to 100% even plugged in for few hours. The failure ID get from HP PC Hardware Diagnostics Window is UCQ3PH-964A96-MFPW2J-C0BX13. 

[The_Fossette · Accepted solution]

@Josh_Tan

I reviewed your post and I understand that the battery is not getting charged completely.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared, and it looks like the battery on the computer is gone bad and needs replacement.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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