• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion 15-cs2111tx
Microsoft Windows 11

Hello,

 

For over a year now my HP laptop has not worked without the charger plugged in. If I pull the charger out the laptop will immediately die and won't turn back on unless it is plugged back in.
More recently, when my laptop turns back on I am now receiving a brief error message stating that my batterie's storage capacity is very low. ( "HP Battery Alert The system has detected the storage capacity of the battery stated below to be very low. for optimal performance, this battery may need to be replaced.
Primary <Internal> battery <601>" )

 

Has anyone ever had this happen to them? I feel like the fix would be to simply purchase a new battery, however; I'm not positive where/how to purchase the correct battery for this laptop and how to determine what battery I need.

 

Product number: 7PR05PA#ACJ

 

Thanks in advance

1 REPLY 1
HP Recommended

Hi @pavilion15cs

 

Welcome to the HP Support Community. I see that you are facing battery-related issues with your HP Pavilion 15-Cs2111tx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.