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‎01-22-2022 04:47 PM

HP Recommended
Product: HP Chromebook 11a-na0035nr
Operating System: Chrome OS

I purchased 2 Chromebook from Target back in Aug 2021 and now 1 of the laptops will not charge. I have tried the other power cord and nothing. I live in Las Vegas, NV and this site does not point to a repair facility within this area and on top of that, it says the laptop is out of warranty. Help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2022 06:17 AM

HP Recommended

@MFERRAN

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

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6 REPLIES 6

‎01-23-2022 03:40 PM

HP Recommended

All HP laptops, including Chromebooks come with a free one year factory warranty.

 

If you have proof that the Chromebook was purchased in August 2021 then you can contact HP to claim the warranty repair.

 

Is Target refusing to honor the warranty?

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎01-23-2022 04:07 PM

HP Recommended

Hi and thanks for the reply. It is out of Targets 90 day warranty but I do have the receipt of purchase from Aug 2021. When I try to find a link or phone number to contact HP using the serial number of the computer, it shows it as out of warranty and directs me to the community or virtual agent. Nothing for a live person. 

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‎01-23-2022 07:10 PM - edited ‎01-24-2022 07:16 PM

HP Recommended

I can ask a Moderator to assist in connecting you with a Team within HP who can help with the warranty dispute issue.

 

Done!   I do hope this is quickly resolved.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎01-23-2022 07:23 PM

HP Recommended

I would greatly appreciate that!! Thank you for your assistance!

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‎01-25-2022 06:17 AM

HP Recommended

@MFERRAN

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-22-2022 09:06 AM

HP Recommended

I have the same issue with about a dozen Chromebooks.  I did have two that failed within warranty, but the rest were literally days out of warrenty.  Does HP have any interest in standing by their product in a case like this where there is clearly some sort of defect?

 

I added to this thread instead of opening a new one to show that it's not just me!!!!!

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