Battery Not Charging Past 75%

[Alejandro3]

I bought the computer late November of 2016, and never had an issue with it other than the sound driver failing once, and my volume button not working.

As of yesterday however, the battery does not charge beyond 75%, and the battery charger estimates it will be fully charged at a time when the battery reaches 75%.

In using the computer, I usually take it to school, use the battery, and then return home, plug the computer into the charger, and leave the computer plugged in, until the next morning, when I disconnect it, take it to school, and repeat the process.

I would highly appreciate it if someone could help me fix the problem!

[A4Apollo]

Hi! @Alejandro3, Thanks for stopping by the HP Support Forums!

I understand you have battery issues with your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

As you mentioned the battery on your PC will not charge beyond 75%.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Try calibrating the battery and check if it helps.

Refer this article to know how to calibrate battery on your PC.

Also, Try the steps recommended below.

First of all, shut down the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for 30 seconds.
 
Now, plug in the AC Adapter without the battery inserted, start the notebook, open Windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall.

When the uninstall is complete, shut the notebook down, unplug the AC Adapter.

start the notebook on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shut down the notebook again.  Now plug in the AC Adapter and start the notebook to see if the issue persists.

Refer this article to further troubleshoot battery issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

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