• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-22-2019 10:28 AM - last edited on ‎02-23-2019 10:23 AM by Retired

HP Recommended

Hi Sandy,

 

Got exact same problem with 2 month old laptop from Argos.

Can you also help with solution here?

 

regards

3 REPLIES 3

‎02-23-2019 11:17 AM

HP Recommended

@Kkango

 

Welcome to HP support community.

 

Provide the notebook model number or the product number.

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-23-2019 03:19 PM

HP Recommended

4AP71EA#ABU

 

Regards

Was this reply helpful? Yes No

‎02-24-2019 02:18 PM

HP Recommended

@Kkango

 

Since you mentioned that battery test failed.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.